Product Support Analyst

SeatGeek(1 month ago)

HybridFull TimeMedior$94,420 - $125,683 (estimated)Product Support

About this role

A Product Support Analyst at SeatGeek serves as a technical customer-facing role within the Support organization, focused on ensuring positive outcomes for clients using SeatGeek’s SaaS products. The role reports to the Support Manager and involves close collaboration with internal teams to maintain product reliability and client satisfaction. The position is part of a growth-stage company offering equity and flexible work arrangements.

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Required Skills

Software Support
Ticketing
Troubleshooting
Client Communication
Problem Solving
Case Management
Issue Replication
Escalation
Log Analysis
Prioritization

+6 more

About SeatGeek

seatgeek.com

SeatGeek is a mobile-first ticketing marketplace and search engine that helps fans discover and buy tickets for sports, concerts, theater, and other live events. It aggregates inventory from primary and secondary sellers, offers interactive seating maps and a proprietary "Deal Score" to surface value, and shows clear pricing and seat views. For teams, venues, and promoters it provides ticketing technology, white‑label solutions and APIs to manage sales and distribution. Fans use SeatGeek for price comparison, personalized event recommendations, and mobile ticketing.