Product Support Specialist
Huntress
About this role
A Product Support Specialist at Huntress is a customer-facing member of the product support team supporting partners who use Huntress cybersecurity solutions. The role is fully remote (Australia) and focuses on developing deep product knowledge while contributing to a collaborative, mentor-driven support organization. It aligns with Huntress’s mission to deliver accessible, enterprise-grade managed security.
Skills
About Huntress
huntress.comHuntress is a cybersecurity company that delivers a SOC-backed managed security platform focused on detecting, investigating, and remediating intrusions for businesses and MSPs. Their offering combines 24/7 managed EDR, ITDR, SIEM, threat hunting, and security awareness training to stop and recover from attacks across endpoints, identities, and cloud environments. Huntress emphasizes human-driven threat hunting and guided remediation so small and mid-sized organizations get enterprise-grade detection and response without building their own security operations center.
Recent company news
IT Security GuruHuntress Widens Partner Programme to Reach Small Businesses Worldwide
2 days ago
Built InHuntress Careers, Perks + Culture
Oct 29, 2025
MSSP AlertHuntress, DEFCERT Collaborate to Ease CMMC Compliance Burden
Nov 6, 2025
CRNHuntress Will Need To Disrupt Itself To Protect SMBs: CEO Kyle Hanslovan
Nov 3, 2025
SecurityBrief UKJen Easterly joins Huntress as adviser amid USD $1.5bn expansion
Aug 21, 2025
About Huntress
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Huntress.
Salary
$103k – $137k
per year