Product Support Specialist
Visual Comfort & Co.
About this role
The Product Support Customer Specialist provides support and resolves issues over the phone for customers and field representatives in the lighting industry. The role involves case ownership, troubleshooting, data entry, and cross-department collaboration to ensure customer satisfaction and timely resolution of inquiries and complaints.
Skills
Qualifications
About Visual Comfort & Co.
visualcomfort.comVisual Comfort & Co. is a premier designer lighting company offering an extensive range of signature fixtures—including pendant lighting, chandeliers, ceiling, wall, table, and floor lamps—designed to elevate residential and commercial interiors. The brand partners with renowned designers (for example, Kelly Wearstler) to produce sculptural, contemporary collections where form defines light. Visual Comfort sells curated collections online with category-based browsing and services such as free standard shipping.
About Visual Comfort & Co.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$63k – $68k
per year