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Product Support Specialist at Amplemarket - ApplyBlast

Product Support Specialist

Amplemarket

1 month ago

4.9 on Glassdoor

Remote

Full Time

Medior

6 applicants

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About this role

Amplemarket is seeking a Product Support Specialist to serve as the primary point of contact for users, resolving technical and product-related inquiries through email, chat, and video calls. The role involves troubleshooting product workflows, collaborating with internal teams to improve the platform, and contributing to the development of support processes and documentation. This position requires a proactive individual with experience in customer-facing roles who can thrive in a fast-paced, remote SaaS environment.

Responsibilities

Resolve technical and product-related questions for users via email, chat, and video calls
Troubleshoot product workflows and guide customers to maximize platform value
Collaborate with cross-functional teams to report issues and optimize support processes

Skills

About Amplemarket

amplemarket.com

Headquarters

San Francisco, California, United States

Company Size

51-200 employees

Founded

2019

View Profile

Amplemarket is an AI Sales Copilot SaaS that helps sales and GTM teams drive pipeline by surfacing intent signals, performing AI-driven account and contact research, and personalizing multichannel outreach. The platform bundles data and lead generation, enrichment, email validation, job-change alerts, competitive intelligence, and social prospecting with deliverability and domain-health tools to boost engagement and opportunity rates. It automates multichannel sequences, social automation, and workflows so SDRs can replace multiple point tools and scale personalized outreach. Amplemarket is offered worldwide (with a free trial) as an all-in-one sales engagement solution for teams focused on improving response and conversion.