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Product Support Specialist at Datasite - ApplyBlast

Product Support Specialist

Datasite

4 days ago

3.6 on Glassdoor

Stockholm, Sweden

Hybrid

Full Time

Medior

0 applicants

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About this role

The Product Support Specialist at Datasite (Grata/Valu8) provides technical and product support for the leading private market dealmaking platform, handling front-line inquiries and complex escalations. The role involves troubleshooting customer issues, managing incident lifecycles, and collaborating with Product and Engineering teams to improve platform performance and support processes. This position requires strong critical thinking, adaptability, and the ability to deliver a high-quality customer experience in a fast-paced environment.

Responsibilities

Manage bug triage and internal escalations
Provide live chat coverage and troubleshoot product issues
Analyze customer data to recommend product improvements

Skills

About Datasite

datasite.com

Headquarters

Minneapolis, Minnesota, United States

Company Size

1001-5000 employees

Founded

1968

View Profile

Datasite provides secure software solutions for managing financial transactions encompassing mergers and acquisitions (M&A), restructuring, and capital raising. Its flagship product, a virtual data room (VDR), enables dealmakers to share and collaborate on sensitive documents with rigorous security, significantly speeding up deal timelines. The platform is recognized for its advanced features, including AI/ML-enabled tools for automating processes like document redaction. Trusted by investment banks, private equity firms, and law practices globally, Datasite is pivotal in supporting clients throughout the entire deal lifecycle while ensuring compliance with regulations such as GDPR and CCPA.