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Product Support Representative at MaintainX - ApplyBlast

Product Support Representative

MaintainX

5 days ago

4.3 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

MaintainX is seeking a Product Support Representative to establish and support its EMEA customer base, handling product inquiries, troubleshooting, and escalations during European business hours. The role involves managing customer queues, providing continuity for strategic accounts, and coordinating follow-the-sun handoffs with the North American team. This hands-on position requires strong troubleshooting skills, clear communication, and the ability to learn the product quickly while contributing to knowledge base improvements.

Responsibilities

Manage EMEA support queue and resolve customer product issues
Own strategic account support and coordinate escalations
Lead follow-the-sun handoffs to North American support team

Skills

About MaintainX

getmaintainx.com

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2018

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MaintainX is an AI-powered SaaS maintenance and asset management platform that helps industrial teams manage work orders, asset performance, parts, and labor. The platform combines work-order and preventive maintenance tools with parts inventory, labor tracking, and AI-driven analytics to reduce downtime and boost operational efficiency. MaintainX provides mobile-friendly tools and integrations to help technicians and managers execute, document, and optimize maintenance workflows. Founded in 2018 and based in the United States, it serves manufacturing, field service, facilities, and other asset-intensive operations.