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Product Support T2 Engineer at Cato Networks - ApplyBlast

Product Support T2 Engineer

Cato Networks

1 month ago

4.3 on Glassdoor

Remote

Full Time

Medior

23 applicants

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About this role

Cato Networks is seeking a customer-focused Product Support T2 Engineer to join its North America team and support the ongoing customer lifecycle. This remote role involves troubleshooting complex technical issues, mentoring support engineers, and acting as a trusted advisor to customers. The position requires a strong background in networking and security, with a focus on resolving problems in cloud-based environments.

Responsibilities

Own and manage customer issues through to resolution
Mentor support engineers across the organization
Act as customer advocate working with engineering and product management

Skills

About Cato Networks

catonetworks.com

Headquarters

Tel Aviv, Israel

Company Size

1001-5000 employees

Founded

2015

View Profile

Cato Networks provides a cloud-native secure access service edge (SASE) platform that combines networking and security functions, including SD-WAN, secure web gateway, firewall, zero trust network access, and cloud access security. Its platform is used to connect and protect enterprise sites, remote users, and cloud resources through a global private backbone.