Product Support Tech
Terex(1 month ago)
About this role
The Product Support Representative provides multi-channel, office-based technical and service guidance to Authorized Service Providers, Dealers, and Customers for Genie products. The role serves as the primary liaison between field-facing partners and internal manufacturing support teams (Engineering, Technical Publications, Product Management) to ensure product reliability and customer satisfaction. It contributes to lifecycle support and helps maintain product safety and warranty compliance.
Required Skills
- Technical Support
- Troubleshooting
- Customer Service
- Warranty Support
- Parts Identification
- Communication
- Training Delivery
- MS Office
- Time Management
- Multi-Tasking
+1 more
About Terex
terex.comGlobal manufacturer of lifting and material processing products and services delivering lifecycle solutions that maximize customer return on investment.
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