Product Technical Support Analyst Senior

The role provides day-to-day technical support and troubleshooting for end users in a fast‑paced, 24x7 service desk environment, handling hardware, software, network, Citrix, VPN, and access issues while documenting cases in ServiceNow. The position works with banking and insurance clients in the United States, requires collaboration with support analysts and escalation teams, and follows ITSM/ITIL practices.