PRODUCTION AGENT L1

This role provides effective technical support for transactional accounting, specifically the Invoice to Pay process, by resolving client issues directly or through timely escalation to meet SLAs. The employee manages high-volume help requests via telephone and email, troubleshooting queries to ensure customer satisfaction and operational excellence. Key duties include documenting interactions, maintaining internal knowledge bases, analyzing call logs to identify trends, and escalating serious issues to team leaders for resolution.