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Customer Experience Ambassador at The Access Group - ApplyBlast

Customer Experience Ambassador

The Access Group

4 months ago

3.5 on Glassdoor

Timisoara, Romania

Hybrid

Full Time

Junior

0 applicants

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About this role

Access is recruiting individuals to join their family of business management software providers, supporting over 160,000 organizations across Europe, the USA, and APAC. This role focuses on delivering a great customer experience by providing high-quality support via chat, phone, and email, while resolving queries within service level agreements. The position involves keeping accurate case records, spotting trends in customer interactions, and suggesting improvements to knowledge base articles.

Responsibilities

Provide friendly high-quality support to customers via multiple channels
Resolve customer queries within agreed service level agreements
Keep accurate records in case management systems
Spot trends in customer queries and suggest improvements
Update knowledge base articles and promote the Customer Success Portal

Skills

About The Access Group

theaccessgroup.com

Headquarters

London, England, United Kingdom

Company Size

5001-10000 employees

Founded

1989

View Profile

Access helps more than 100,000 customers transform the way their business software is used, giving every employee the freedom to do more of what’s important.