Production Support Engineer

Alpaca (5 months ago)

RemoteFull TimeSenior$122,280 - $164,248 (estimated)Technical Support

About this role

A Senior Technical Escalation Engineer at Alpaca leads the evolution of customer-facing technical support to ensure scalable, efficient, and world-class client service. The role balances hands-on resolution of critical customer issues with partnering across Product and Engineering to reduce recurring problems and improve platform reliability. It supports Alpaca’s API-driven FinTech platform and contributes to documentation, tooling, and process improvements to enhance customer outcomes.

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Required Skills

Troubleshooting
Escalations
SQL
Kubernetes
GCP
Documentation
Automation
Postgres
Golang
Kafka

+8 more

About Alpaca

alpaca.markets

Alpaca is a developer-first brokerage platform that provides APIs and tools to build, automate, and embed investing and algorithmic trading for stocks, options, and crypto. It offers REST and streaming market data, trade execution, paper trading, and broker services (including omnibus/sub-accounting features) for managing client accounts. Developers and businesses use Alpaca’s clean APIs, SDKs, and webhooks to integrate trading into apps, run automated strategies, and manage portfolios programmatically. The platform focuses on programmability, low-latency execution, and infrastructure for both retail and institutional use.