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Technical Support Engineer at Miter - ApplyBlast

Technical Support Engineer

Miter

10 months ago

3.7 on Glassdoor

New York City, NY

Hybrid

Full Time

Medior

1 applicant

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About this role

A Technical Support Engineer at Miter is responsible for resolving complex technical customer issues within their SaaS products, serving as the key escalation point for the Support team. The role involves diagnosing root causes, implementing fixes, and collaborating with Product Engineering to influence product improvements. Additionally, the engineer will build internal tools and document processes to enhance efficiency and reduce recurring issues in a fast-paced environment.

Skills

About Miter

www.miter.com

Headquarters

San Francisco, California, United States

Company Size

51-200 employees

Founded

2021

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Miter is a comprehensive platform designed to streamline payroll, human resources (HR), expense management, and field operations specifically for the construction industry. By integrating HR, finance, and operations teams, Miter enables users to manage projects and payroll efficiently, providing tools to eliminate data silos and automate processes, thus enhancing productivity. The platform offers a unique approach to compliance, job costing, and employee management, promoting seamless collaboration and decision-making across various sectors within the construction field. Businesses can leverage Miter to build stronger teams, ensuring a smooth operational workflow in a typically complex industry.