Technical Support Engineer

Miter

3 months ago

3.7 on Glassdoor

New York City, NY

Hybrid

Full Time

Medior

1 applicant

View Job Listing

Apply to 100+ jobs

About this role

A Technical Support Engineer at Miter is responsible for resolving complex technical customer issues within their SaaS products, serving as the key escalation point for the Support team. The role involves diagnosing root causes, implementing fixes, and collaborating with Product Engineering to influence product improvements. Additionally, the engineer will build internal tools and document processes to enhance efficiency and reduce recurring issues in a fast-paced environment.

Skills

About Miter

www.miter.com

Miter is a comprehensive platform designed to streamline payroll, human resources (HR), expense management, and field operations specifically for the construction industry. By integrating HR, finance, and operations teams, Miter enables users to manage projects and payroll efficiently, providing tools to eliminate data silos and automate processes, thus enhancing productivity. The platform offers a unique approach to compliance, job costing, and employee management, promoting seamless collaboration and decision-making across various sectors within the construction field. Businesses can leverage Miter to build stronger teams, ensuring a smooth operational workflow in a typically complex industry.