Professional Services Engineer

Plume(1 month ago)

RemoteFull TimeSenior$150,000 - $176,000Professional Services

About this role

The Professional Services Engineer at Plume is a hands-on, customer-facing technical role responsible for implementing, integrating, and validating Plume solutions for ISP customers. This role works closely with customers, partners, Pre-Sales Architects, Project Managers, and internal teams to ensure solution readiness and a smooth handoff to Customer Success. The position emphasizes strong ownership, clear communication, and ensuring deployments meet Statement of Work requirements.

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Required Skills

Implementation
Configuration
Integration
API Integration
Data Mapping
Scripting
Troubleshooting
Validation
Testing
Documentation

+9 more

About Plume

plume.com

Plume is a cloud-native provider of smart home and managed Wi‑Fi services that helps ISPs and device makers deliver better home connectivity, security, and device-level insights. Its SaaS platform combines adaptive Wi‑Fi management, cybersecurity, parental controls and analytics (and optional in-home hardware) to improve performance, reduce support costs, and enable new subscriber-facing services. More than 400 service providers use Plume to deepen customer loyalty, streamline operations, and drive strategic revenue growth through embedded intelligence and insights.