Professional Services Lead

Miro(5 days ago)

HybridFull TimeManager$133,283 - $173,940 (estimated)Professional Services

About this role

The Senior Manager, Professional Services Delivery — Japan is the senior regional leader for Miro’s Professional Services organization, accountable for all delivery motions including MOST, Implementation, Advisory, and Technical Account Management. The role leads cross-functional delivery teams (Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers) and adapts global programs to meet Japanese market expectations. This leader serves as the primary escalation and decision authority for Japan and contributes to global Professional Services strategy and outcomes.

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Required Skills

People Leadership
Delivery Governance
Capacity Planning
Customer Engagement
Escalation Management
Cross-Functional Collaboration
Strategic Planning
Coaching
AI Mindset
Bilingual

About Miro

miro.com

Miro is an AI-powered visual collaboration platform built around a flexible digital whiteboard that helps teams speed product development from ideation to launch. It centralizes brainstorming, mapping, roadmapping, prototyping, and cross-functional alignment to break tool silos and keep stakeholders in sync both in real time and asynchronously. Miro provides templates, integrations with popular tools, enterprise-grade security and governance, and AI features that generate ideas, summarize work, and automate routine tasks to accelerate decision-making. Product, design, and engineering teams at startups and large organizations use Miro to align faster and ship customer-focused products.