Program Management Specialist
Zendesk(11 days ago)
About this role
Zendesk is seeking a Partner Transformation Experience Manager to lead change initiatives that enhance partner interactions and AI adoption. The role focuses on reimagining the partner journey, streamlining processes, and ensuring operational excellence within a dynamic and innovative environment.
Required Skills
- AI
- Journey Mapping
- CRM
- Change Management
- Data Analysis
- Customer Experience
- Stakeholder Management
- Workflow Automation
- Cross-Functional Collaboration
- SaaS
Qualifications
- Bachelor’s degree in Business, Communications, or related fields
- Experience in Partner Experience, Channel Management, CX Strategy, or Digital Transformation
- Proficiency in journey mapping software, CRM tools (Zendesk, Salesforce), and change management frameworks
- Understanding of AI/ML applications in customer service
About Zendesk
zendesk.comDiscover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.
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