Program Manager, Digital Customer Success

Auctane (27 days ago)

HybridFull TimeSenior$136,563 - $182,152 (estimated)Customer Success

About this role

The Program Manager, Digital Customer Success at Auctane owns the design, execution, and continuous improvement of the customer success lifecycle and digital programs to scale engagement and retention. This role connects people, processes, and platforms to turn lifecycle data into action through automation, playbooks, and enablement. The position reports to the Sr. Director of Digital Success and is based in Austin (hybrid) with a remote option.

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Required Skills

Program Management
Lifecycle Management
Customer Success
Journey Development
Playbook Development
Enablement
Workflow Automation
Cross Functional
Data Analysis
Reporting

+9 more

Qualifications

Bachelor’s Degree Preferred

About Auctane

auctane.com

Auctane is a shipping and logistics technology company that builds cloud-based tools, APIs and services to help merchants manage shipping, fulfillment, and carrier connectivity across ecommerce channels. Its platform offers automated label creation, rate shopping, tracking, and analytics to streamline operations for retailers and marketplaces. Auctane integrates with major carriers and sales channels and provides developer-friendly APIs to embed shipping into apps and workflows. Their stated mission, "Every merchant, everywhere," reflects a focus on simplifying shipping at scale for businesses of all sizes.