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Program Manager (Service Desk Infrastructure Technical Support program) at Patriot Software - ApplyBlast

Program Manager (Service Desk Infrastructure Technical Support program)

Patriot Software

1 month ago

4.5 on Glassdoor

Columbia, Maryland, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Program Manager oversees the operation and maintenance of IT systems, including databases, servers, and networking, while providing Tier 2+ technical support and data center management. This role involves defining project scope, managing resources and budgets, and ensuring compliance with SLAs and OLAs through effective stakeholder engagement. The position requires strong leadership to guide teams and coordinate with government personnel and customer leadership.

Responsibilities

Define project scope and objectives while developing key project management deliverables
Manage project schedules, budgets, and resources to meet SLAs and OLAs
Conduct comprehensive stakeholder engagement and communicate project status to leadership

Skills

Qualifications

Bachelor's degree in computer science, business, or a related fieldProject Management Professional (PMP)MBAITIL v3 CertificationHDI SCA Certified

About Patriot Software

patriotsoftware.com

Headquarters

Canton, Ohio, United States

Company Size

51-200 employees

Founded

2002

View Profile

Patriot Software is a US-based provider of cloud accounting and payroll software tailored to small businesses (up to about 500 employees). Its online platform offers easy, accurate tools for bookkeeping and payroll processing, including payroll tax calculations and related support, all accessible anytime. The company emphasizes affordability, simple setup, and customer-focused support, and offers a free trial to help small-business owners get started.