Uber
The Program Specialist IV - AI Bugs & Outages role at Uber's Global Fix Experience team focuses on leveraging AI to detect, qualify, and prioritize technical signals from customer support interactions. This position involves translating AI-generated insights into cross-functional projects and systemic improvements to reduce unnecessary work and improve customer experience. The role requires strong prioritization, stakeholder leadership, and analytical problem-solving skills to drive measurable inflow reduction and closed-loop process improvements.
Headquarters
San Francisco, California, United States
Company Size
10001+ employees
Founded
2009
Learn how you can leverage the Uber platform and apps to earn more, eat, commute, get a ride, simplify business travel, and more.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Uber.