Project Employee, Customer Experience Operations
NBA(6 days ago)
About this role
The role focuses on supporting the customer experience for NBA and WNBA digital products by monitoring, investigating, and escalating fan issues across multiple platforms. It involves collaboration with various teams to ensure high-quality digital support and continuous product improvement, within a structured project environment.
Required Skills
- Digital Support
- Customer Service
- Data Analysis
- Quality Assurance
- Incident Management
- Zendesk
- Reporting
- Digital Analytics
- Project Management
- Communication
Qualifications
- Bachelor's Degree
About NBA
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