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PSI IT Application Support Staff Pyk. GLS-3 at Samudera - ApplyBlast

PSI IT Application Support Staff Pyk. GLS-3

Samudera

4 months ago

3.5 on Glassdoor

Remote

Full Time

Junior

1 applicant

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About this role

Samudera Indonesia seeks an IT Application Support professional to manage daily operations, handle ticketing processes, and perform initial application troubleshooting. The role involves maintaining knowledge bases, generating performance reports, coordinating escalations, and ensuring compliance with unified management systems and information security protocols.

Responsibilities

Manage daily IT application support operations
Handle recording, classification, and resolution of support tickets
Perform initial first-level analysis on application issues
Coordinate and escalate cases to supervisors within SLAs
Maintain knowledge base and generate support performance reports

Skills

Qualifications

D3 in Computer EngineeringD3 in Information SystemsD3 in related field

About Samudera

samudera.id

Headquarters

Jakarta, Jakarta, Indonesia

Company Size

5001-10000 employees

Founded

1949

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Samudera is an Indonesian logistics and transportation company providing shipping, port, container, and integrated supply chain services. The company operates across maritime transport and related logistics sectors, supporting domestic and international trade through its network of shipping and logistics businesses.