QA Analyst (Contractor)

A Quality Assurance Analyst at Impt's Fraud Operations and Disputes teams audits case decisions against SOPs and regulatory standards. This role involves reviewing transaction holds, chargebacks, and customer authentication events to identify performance trends, process gaps, and systemic risks. By producing actionable reports and driving corrective actions, the analyst ensures policy adherence, reduces fraud exposure, and supports continuous process improvement in a fintech environment.