QA Process & Infrastructure Analyst

The QA Process & Infrastructure Analyst supports the Commercial Banking Quality Assurance team by evaluating current-state processes against future-state needs to identify gaps and translate findings into repeatable standards and practical recommendations. This role involves developing process governance practices, building documentation libraries, and defining KPIs to promote consistent execution and operational excellence. The position requires collaboration with QA leadership, Compliance, and business stakeholders to formalize procedures and strengthen control environments.