QA Specialist, Agent Performance & Enablement

Bumble Inc.(4 days ago)

RemoteFull TimeSenior$37,000 - $40,000Trust & Customer Experience

About this role

A Specialist in Agent Performance & Enablement within Trust & Customer Experience at Bumble focuses on ensuring high-quality moderation and support for the community. The role involves conducting quality assurance reviews, providing feedback, and leveraging AI tools for insights to improve team performance. It emphasizes collaboration, continuous improvement, and living Bumble's values.

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Required Skills

QA
Content Moderation
AI
Communication
Training
Performance Management
Trust & Safety
Analytics
Feedback
Collaboration

About Bumble Inc.

bumble.com

Bumble is a social networking company best known for its mobile-first dating app that puts women in control by requiring them to make the first move; it also includes modes for making friends (Bumble BFF) and professional networking (Bumble Bizz). The platform provides profile verification, in‑app voice and video calling, safety and anti‑harassment features, and tools for discovering meaningful relationships rather than casual encounters. Bumble offers paid upgrades (e.g., Boost, Spotlight, Premium) and is available globally, positioning itself as a women-forward marketplace for dating, friendship, and career connections.

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