Operations Specialist, AI Enablement
Bumble Inc.(3 days ago)
About this role
Bumble is seeking an Operations Specialist — AI Enablement to support the quality of AI-powered customer interactions and uphold standards of empathy, inclusion, and accuracy. The role involves working with AI systems, conducting quality reviews, and collaborating with teams to improve overall user support experience.
Required Skills
- AI
- Quality Assurance
- Customer Service
- Chatbots
- Zendesk
- Policy Compliance
- Interaction Review
- AI Tools
- Process Improvement
- Calibration
About Bumble Inc.
bumble.comBumble is a social networking company best known for its mobile-first dating app that puts women in control by requiring them to make the first move; it also includes modes for making friends (Bumble BFF) and professional networking (Bumble Bizz). The platform provides profile verification, in‑app voice and video calling, safety and anti‑harassment features, and tools for discovering meaningful relationships rather than casual encounters. Bumble offers paid upgrades (e.g., Boost, Spotlight, Premium) and is available globally, positioning itself as a women-forward marketplace for dating, friendship, and career connections.
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