Quality Analyst - BPO
Pacifica Continental
About this role
A Quality Analyst in voice processes at a global consulting and services firm, specializing in monitoring and evaluating customer service interactions to ensure quality standards. The role involves analyzing voice interactions, providing feedback, and collaborating on training initiatives.
Skills
About Pacifica Continental
pacificacontinental.comPacifica Continental is a specialized recruitment firm that connects companies with senior and niche talent across industries. They offer executive search, talent acquisition, candidate screening and placement services delivered through tailored, confidential searches. With a multilingual presence (English, Spanish, Portuguese) and an international focus, they work with clients to build long‑term hiring solutions and smooth onboarding. Clients rely on them for sector expertise, personalized service, and a vetted network of professionals.
About Pacifica Continental
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$68k – $92k
per year