Quality Analyst - Contact Center ( Bilingual - English/ Arabic )

Philip Morris International(1 year ago)

Dubai, United Arab EmiratesOnsiteFull TimeMedior$54,468 - $74,849 (estimated)Quality Assurance / Contact Center Operations

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About this role

A Quality Analyst (Bilingual English/Arabic) based in Dubai responsible for ensuring contact center service standards are met across multiple channels. The role supports quality and training initiatives by evaluating interactions against company benchmarks and providing insights to stakeholders. Immediate availability in the UAE and bilingual fluency are required.

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Required Skills

Call Monitoring
Quality Assurance
Coaching
Reporting
Calibration
Customer Service
Compliance
Process Improvement
Arabic
English

+2 more

Qualifications

Bachelor's Degree (Preferred)

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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