Quality Analyst
GlobalLinker(2 days ago)
About this role
The role involves monitoring, evaluating, and scoring customer calls and issues in a contact center environment, ensuring adherence to quality standards. The position emphasizes providing feedback, reporting on key metrics, and supporting training efforts to maintain high service quality.
Required Skills
- Quality Assurance
- Call Monitoring
- Coaching
- Customer Service
- Communication Skills
About GlobalLinker
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