Quality analyst|International|04082025
Duckard(7 months ago)
About this role
A Quality Assurance specialist at Teleperformance assesses customer interactions across channels to ensure accuracy and adherence to company quality standards. The role supports continuous improvement by documenting performance and informing agent development and training efforts.
Required Skills
- Call Monitoring
- Quality Assurance
- Documentation
- Performance Metrics
- Coaching
- Omnichannel Support
- Communication
Qualifications
- University Degree
About Duckard
tp.comTP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.
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