Quality Lead

Tamara(27 days ago)

Cairo, EgyptOnsiteFull TimeManager$94,146 - $125,065 (estimated)Customer Experience

About this role

The Quality Leader at Tamara will design, scale, and manage a world-class quality framework across Customer and Partner Support. The role owns the end-to-end quality program, driving measurable improvements and embedding a culture of accountability, coaching, and continuous feedback. This onsite role is based in Cairo and focuses on transforming quality into a strategic performance enabler.

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Required Skills

Quality Management
Audit Methodologies
Data Analysis
Stakeholder Influence
Coaching
Dashboarding
Performance Metrics
Contact Center
Vendor Management
Calibration

Qualifications

COPC
ISO 9001

About Tamara

tamara.co

Tamara is a Buy Now, Pay Later fintech that lets customers split purchases into flexible plans of up to 24 months. It powers payments at thousands of online and in‑store merchants across the GCC, emphasizing no late fees and 100% Shariah compliance. Tamara offers a consumer app and merchant integrations to add checkout financing and boost conversion with multiple local payment methods.

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