Quality Assurance Analyst

Acrisure Innovation(1 month ago)

HybridFull TimeMedior$78,503 - $105,013 (estimated)Unified Underwriting Support

About this role

Acrisure is hiring a Quality Assurance Analyst to support quality standards across call center operations and an entry-level underwriting support group in its Oak Ridge, TN office. The role focuses on measuring and evaluating service and work output, producing performance reporting, and enabling continuous improvement through structured feedback and development. The position sits within the Unified Underwriting Support department and works closely with leadership and cross-functional partners.

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Required Skills

Quality Assurance
KPI Development
Call Monitoring
Interaction Auditing
Compliance Review
Scorecards
Performance Reporting
Coaching
Training Design
Process Improvement

+5 more

Qualifications

Bachelor’s Degree in Business Administration
Bachelor’s Degree in Risk Management
Bachelor’s Degree in Insurance

About Acrisure Innovation

acrisure.com

Acrisure is a global insurance broker and business-solutions firm that connects entrepreneurs and organizations with insurance, risk-management, and advisory services. It provides property & casualty, specialty, employee-benefit, and program solutions through a large network of partner agencies and technology platforms. Acrisure emphasizes tech-enabled distribution, data-driven risk analytics, and customized programs to help clients protect assets and scale their businesses. The firm blends brokerage expertise with fintech tools to streamline coverage, claims, and business operations.

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