Jewel-Osco
The Quality Assurance Analyst monitors and analyzes contact center agent interactions to ensure performance standards are met. This role involves providing feedback to management and agents, identifying training trends, and supporting technology implementations to enhance the customer experience. The position requires analyzing customer contacts and preparing quality reports to drive continuous improvement.
Headquarters
Itasca, Illinois, United States
Company Size
10001+ employees
Founded
1899
Jewel-Osco is a Midwest grocery retailer offering in-store shopping and online ordering with delivery and curbside pickup. Customers can shop for bakery, deli, meat, seafood, produce, flowers, and pharmacy, with options for curbside delivery or pickup. The store accepts SNAP EBT and provides a mobile app with coupons and deals to help save on groceries. As part of the Albertsons Companies family, Jewel-Osco blends local market familiarity with broad product access and promotions.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Jewel-Osco.
Jewel-Osco didn’t post a salary, so this is our estimate from similar listings.
38% below the average for this role