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Quality Assurance Analyst at Farmers Insurance - ApplyBlast

Quality Assurance Analyst

Farmers Insurance

15 days ago

3.2 on Glassdoor

Onsite

Full Time

Junior

0 applicants

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About this role

This role evaluates business unit performance and contact quality to identify opportunities for improvement and recommend corrective actions. The position involves leading and executing audits across various locations, analyzing results, and presenting findings to business partners and leadership. It also includes providing technical assistance with auditing tools and mentoring team members to enhance overall service quality and regulatory compliance.

Responsibilities

Evaluate business unit performance and quality of contact processing
Identify opportunities impacting quality and recommend corrective actions
Analyze audit data and present results to business partners and leaders

Skills

About Farmers Insurance

farmers.com

Headquarters

Woodland Hills, California, United States

Company Size

10001+ employees

Founded

1928

View Profile

Farmers Insurance is a leading provider of home, auto, and life insurance, dedicated to equipping customers with tailored coverage options. With over 4,000 customers switching to Farmers each day, the company is known for its competitive discounts and efficient claim services. Farmers Insurance aims to simplify the insurance process, making it easier for clients to find the protection they need for their valuable assets. With a commitment to excellent customer service and a broad variety of products, Farmers Insurance remains a trusted choice in the insurance industry.