Service Quality Executive - Expression of Interest
Cushman & Wakefield U.S., Inc.(2 months ago)
About this role
A Service Quality Executive at Cushman & Wakefield evaluates and audits contact centre service performance against established standards and provides training and coaching to improve customer experience. The role involves analyzing incident data, voice and email interactions, and customer surveys to identify improvement opportunities and reporting findings to leadership.
Required Skills
- Training Delivery
- Quality Auditing
- Data Analysis
- Call Monitoring
- Performance Management
- Coaching
- Process Improvement
- Report Writing
- Interpersonal Skills
Qualifications
- Diploma
About Cushman & Wakefield U.S., Inc.
cushmanwakefield.comCushman & Wakefield is a leading global commercial real estate services firm that aims to reshape the built environment. With a commitment to innovation and excellence, the company provides a wide range of services, including property leasing, facility management, investment management, and capital markets expertise. Their collaborative approach and focus on sustainable solutions empower clients to maximize the potential of their real estate assets across various markets worldwide.
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