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Quality Assurance Associate at Sedgwick - ApplyBlast

Quality Assurance Associate

Sedgwick

4 months ago

3.2 on Glassdoor

Onsite

Full Time

Junior

0 applicants

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About this role

A Quality Assurance Associate at Sedgwick monitors service interactions between customer representatives and callers to evaluate call quality and response effectiveness. The role involves managing daily workflows, conducting audits, coaching staff on performance, and reporting findings to support the organization's quality programs. This position focuses on identifying process improvement opportunities and providing confidential feedback to enhance customer service standards.

Responsibilities

Monitor daily service transactions for quality and effectiveness
Complete designated weekly and monthly audits for business products
Provide confidential performance feedback and coaching to representatives
Report individual audit results for manager evaluations
Identify opportunities for process improvements within the team

Skills

Qualifications

High School diploma or GED

About Sedgwick

sedgwick.com

Headquarters

United States

Company Size

10001+ employees

Founded

1969

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Sedgwick's tech-enabled risk, benefits, and integrated business solutions include comprehensive claims management and loss adjusting across industries.