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Quality Assurance Coordinator II at Global Lending Services - ApplyBlast

Quality Assurance Coordinator II

Global Lending Services

3 months ago

3.2 on Glassdoor

Greenville, South Carolina, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Quality Assurance Coordinator II reviews customer documents and recorded calls to ensure compliance with operational protocols, scripts, and regulatory guidelines. The role compiles quality metrics, identifies trends, and provides feedback to improve processes and customer experience.

Responsibilities

Listen to recorded customer interactions to verify compliance with scripts and regulations
Review customer documents for accuracy and proper mapping
Compile quality metrics and identify trends for process improvement
Provide feedback summaries and reports to operational leaders and QA Supervisor
Participate in special projects and support additional assignments as directed

Skills

About Global Lending Services

glsauto.com

Headquarters

Greenville, South Carolina, United States

Company Size

1001-5000 employees

Founded

2011

View Profile

GLS (Global Lending Services) is an auto finance company that provides vehicle loans and loan servicing to consumers, dealerships, banks, and online car-buying platforms. Serving over half a million customers and more than 20,000 dealers nationwide, GLS offers quick decisioning, multiple deal structures, and an online account/payment portal to help customers manage loans over the life of their loan. The company emphasizes customer experience, uses advanced analytics and innovative technology to speed and improve lending, and has been recognized as a Fastest Growing Company nine times by Inc. magazine.