Global Lending Services
The Quality Assurance Coordinator II reviews customer and AI collection calls to evaluate call effectiveness, customer experience, and process adherence. The role involves identifying risks, analyzing trends, and providing feedback to support continuous improvement and enhance operational outcomes. This position ensures compliance with company standards and regulatory requirements while maintaining accurate records of quality assurance activities.
Headquarters
Greenville, South Carolina, United States
Company Size
1001-5000 employees
Founded
2011
GLS (Global Lending Services) is an auto finance company that provides vehicle loans and loan servicing to consumers, dealerships, banks, and online car-buying platforms. Serving over half a million customers and more than 20,000 dealers nationwide, GLS offers quick decisioning, multiple deal structures, and an online account/payment portal to help customers manage loans over the life of their loan. The company emphasizes customer experience, uses advanced analytics and innovative technology to speed and improve lending, and has been recognized as a Fastest Growing Company nine times by Inc. magazine.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Global Lending Services.
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