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Quality Assurance Implementation Lead at Accela - ApplyBlast

Quality Assurance Implementation Lead

Accela

3 days ago

3.5 on Glassdoor

New Zealand

Onsite

Full Time

Senior

0 applicants

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About this role

The Quality Assurance Implementation Lead leads the organization-wide implementation and embedding of the Claims Management Quality Assurance Framework across Service Delivery. The role involves establishing consistent and sustainable quality assurance practices, reporting, and business ownership to turn assurance findings into meaningful insights and drive continuous improvement. This position contributes to building capability and strengthening decision-making to keep Kiwis safe.

Responsibilities

Lead implementation of Claims Management Quality Assurance Framework
Establish consistent quality assurance practices across Service Delivery
Translate assurance findings into meaningful insights for decision-making

Skills

About Accela

accela.com

Headquarters

San Ramon, California, United States

Company Size

201-500 employees

Founded

1999

View Profile

Accela is a cloud-based software company that delivers solutions for government agencies to streamline operations, improve efficiency, and boost citizen engagement. Its civic platform offers capabilities for permitting, licensing, inspections, code enforcement, land and asset management, and online self-service to modernize workflows and ensure regulatory compliance. Governments use Accela to automate processes, consolidate data, reduce backlogs, and provide more transparent, digital services. The company focuses on secure, scalable cloud deployments and integrations to meet evolving policy, reporting, and service-delivery needs.