Quality Assurance Manager

Cialfo(5 days ago)

HybridFull TimeSenior$112,466 - $151,701 (estimated)Operations

About this role

The company is seeking a Quality Assurance Manager to oversee and improve quality standards across agent-facing and operational teams. This role focuses on maintaining and elevating quality and speed, ensuring consistent information and professional interactions. The position involves building frameworks, monitoring performance, and fostering continuous improvement to enhance operational excellence.

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Required Skills

Quality Assurance
Operations Excellence
SLA
Process Control
Data Analysis
CRM
Reporting
Coaching
Audits
Continuous Improvement

About Cialfo

cialfo.co

Cialfo is an AI-powered global college counseling and application platform that helps schools and counselors guide students through university discovery and admissions. It centralizes student profiles, application tracking, college search/matching, communications, and deadlines into one dashboard to speed workflows and keep counseling organized. Designed for international schools, counselors, students and higher-education partners, the platform includes analytics, reporting and collaboration tools to streamline outreach and decision-making. Trusted by leading schools worldwide, Cialfo uses AI-driven recommendations and integrations to improve admissions outcomes and the student experience.

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