Quality Assurance Specialist – Phone Sales / Spécialiste en assurance qualité - ventes

FlightHub(11 days ago)

Montreal, QuebecOnsiteFull TimeMedior$62,754 - $85,342 (estimated)Quality Assurance

About this role

FlightHub Group is hiring a Quality Assurance Specialist to join its Phone Sales team in Montreal. The role reports to the QA Manager and focuses on maintaining and elevating customer experience standards for the company's online travel brands.

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Required Skills

Quality Monitoring
Call Evaluation
Feedback
Compliance
Coaching
Training
Call Calibration
Bilingual
Communication
Performance Management

About FlightHub

flighthub.com

FlightHub is an online travel agency that helps travelers search, compare and book flights, hotels, car rentals and vacation packages. The site aggregates fares from airlines and travel suppliers to surface discounted and last‑minute deals, with tools for flexible date searches and fare alerts. FlightHub serves primarily North American customers with a mobile‑friendly booking experience, multi‑currency pricing, and customer support for managing reservations.