Specialist, Quality Assurance
Vestwell(19 days ago)
About this role
The Quality Assurance Specialist at Vestwell supports the Employer Service organization by ensuring consistent, high-quality client experiences across email, chat, and phone channels. The role focuses on maintaining the QA ecosystem, developing training programs, and partnering with managers to drive continuous improvement.
Required Skills
- Quality Assurance
- Auditing
- Coaching
- Training
- Onboarding
- Data Analysis
- Root Cause
- Compliance
- Zendesk
- Excel
+5 more
About Vestwell
vestwell.comVestwell is a digital savings platform that modernizes how workplace retirement plans are designed, administered, and delivered. It provides turnkey technology for plan setup, recordkeeping, compliance, enrollment, payroll integrations, and custody/investment connections. Serving employers, financial advisors, and retirement providers, Vestwell offers APIs and a modern participant experience to simplify administration, reduce friction, and expand access to retirement benefits.
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