Quality Assurance Specialist

SanMar Employee Board(28 days ago)

RemoteFull TimeMedior$43,000 - $67,300Credit / Accounts Receivable

About this role

The Quality Assurance Specialist evaluates the quality and compliance of inbound and outbound calls for the Credit team, monitors desktop activity, and completes aging reviews for the Accounts Receivable staff. The role prepares written summaries and reports for supervisors, identifies training and coaching opportunities, and supports departmental goals. This position requires adherence to company policies, regular collaboration with supervisors and team members, and occasional quarterly travel.

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Required Skills

Call Monitoring
Desktop Monitoring
Call Evaluation
Aging Reviews
Report Writing
Spreadsheet Maintenance
Compliance Reporting
Training Identification
Data Reporting
Customer Service

+8 more

Qualifications

High School Diploma or GED

About SanMar Employee Board

sanmar.com

SanMar is a U.S.-based wholesale distributor of imprintable apparel, headwear, bags, and accessories serving decorators, embroiderers, screenprinters and retail customers. Through its e-commerce storefront and account services it offers a wide selection of blank apparel and accessories, ordering tools, inventory availability, and national fulfillment. SanMar emphasizes customer support and B2B servicing with dedicated sales and order teams to help businesses source products reliably and quickly.