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© All Rights Reserved. ApplyBlast.com
HCL Technologies
This role focuses on monitoring and evaluating the performance of staff regarding service quality and sales techniques through call and chat reviews. The position involves conducting mystery shopping, tracking service promise fulfillment, and capturing customer feedback to drive product and process improvements. The specialist collaborates with team leaders and managers to provide training recommendations and enhance overall customer experience standards.
Headquarters
Noida Sector 16, Uttar Pradesh, India
Company Size
10001+ employees
Founded
1999
HCLTech is a global IT services and technology company with over 223,000 people in 60 countries, delivering cutting-edge AI, engineering, and cloud solutions to top enterprises. The company helps organizations turn AI into measurable business outcomes, offering services spanning AI and generative AI, cloud, cybersecurity, digital engineering, and enterprise applications. HCLTech supports enterprise modernization and digital transformation across a broad range of industries through repeatable, responsible, and scalable technology solutions.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for HCL Technologies.
HCL Technologies didn’t post a salary, so this is our estimate from similar listings.