Quality & Automation Manager

Trustpilot (3 days ago)

HybridFull TimeSenior$100,000 - $130,000Trust & Safety

About this role

Trustpilot is seeking a Quality & Automation Manager to oversee the measurement and improvement of moderation quality and automation systems. The role involves collaborative work across teams to ensure the platform's integrity and trustworthiness through data-driven insights and continuous enhancements.

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Required Skills

Data Analysis
Quality Assurance
Automation
Metrics
Collaboration
Problem Solving
Documentation
Process Design
Trust & Safety
Machine Learning

About Trustpilot

trustpilot.com

Trustpilot is an online consumer-review platform where people can read, write, and share reviews about businesses worldwide. It offers businesses tools to collect, manage, and showcase customer feedback—review invitations, on-site widgets, analytics, and reputation-management features—to help improve trust and visibility. Trustpilot aggregates ratings into searchable company profiles and a TrustScore, enforces community guidelines and moderation, and provides integrations for marketing and customer-experience teams. Headquartered in Copenhagen with a global footprint, it’s widely used by shoppers and brands to increase transparency and inform purchasing decisions.

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