Quality & Automation Manager

Trustpilot (3 days ago)

HybridFull TimeSenior$100,000 - $130,000Trust & Safety

About this role

Trustpilot is looking for a Quality & Automation Manager to develop and oversee quality measurement, assurance, and improvement strategies for moderation and automation systems. The role involves collaborating with product, engineering, and policy teams to enhance Trustpilot’s trust and safety measures.

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Required Skills

Quality Assurance
Data Analysis
Automation
Machine Learning
Root Cause Analysis
Process Design
Quality Metrics
Collaboration
Problem Solving
Stakeholder Management

About Trustpilot

trustpilot.com

Trustpilot is an online consumer-review platform where people can read, write, and share reviews about businesses worldwide. It offers businesses tools to collect, manage, and showcase customer feedback—review invitations, on-site widgets, analytics, and reputation-management features—to help improve trust and visibility. Trustpilot aggregates ratings into searchable company profiles and a TrustScore, enforces community guidelines and moderation, and provides integrations for marketing and customer-experience teams. Headquartered in Copenhagen with a global footprint, it’s widely used by shoppers and brands to increase transparency and inform purchasing decisions.

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