Quality Control & Customer Retention Specialist

This role serves as the company's core quality control function, ensuring all field jobs are completed in strict alignment with technician obligations and that internal data is flawless. The position acts as the final line of defense for brand reputation by conducting post-job client calls, resolving issues, and managing dormant job reactivation to maximize customer retention. The ideal candidate will audit job cards for compliance, maintain accurate CRM records, and drive operational excellence through meticulous attention to detail.