Quality Control Manager – LRM Communications

The Quality Control Manager leads the new Communications Quality Control (QC) Squad, combining hands-on communication creation with peer reviews, coaching, and continuous improvement to ensure high standards in customer communications. This role involves influencing communication design, testing effectiveness using behavioural science and specialist tools, and embedding best practices across the LRM Communications team and wider business. The position requires strong leadership, stakeholder influence, and a commitment to customer-centric communication principles.