Quality Control Squad Lead – LRM Communications

The Quality Control Squad Lead will establish and lead a new Communications Quality Control Squad within the LRM Communications team, driving communications excellence through quality reviews, coaching, training, and continuous improvement. This high-profile role involves providing strong leadership, building effective relationships, and bringing credible communications expertise to raise standards across the organisation. The position focuses on ensuring customer communications are clear, engaging, and compliant while fostering a culture of continuous improvement and customer-centric design.