Quality Control Squad Lead – LRM Communications

The Quality Control Squad Lead will establish and lead a new Communications Quality Control Squad within the LRM Communications team, driving communications excellence through quality reviews, coaching, and continuous improvement. This high-profile leadership role focuses on raising standards across the organisation by ensuring customer communications are clear, compliant, and effective. The position involves shaping communications strategy, developing team capability, and collaborating with stakeholders to embed best practices in customer-centred communication design.