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Quality Improvement Specialist at Vibrant Emotional Health - ApplyBlast

Quality Improvement Specialist

Vibrant Emotional Health

27 days ago

3.1 on Glassdoor

New York City, New York, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

The Quality Improvement Specialist monitors comprehensive quality improvement for NYC 988 programs, ensuring compliance with contracted regulations and assessing customer satisfaction. This role involves evaluating counselor performance, identifying training needs, and analyzing data to improve service outcomes. The position supports the contact center's mission to provide clinically sound behavioral health services to individuals in distress.

Responsibilities

Conduct documentation and interaction monitoring for quality improvement
Ensure compliance with regulatory guidelines and funder requirements
Analyze complaints and grievances relating to H2H programs

Skills

Qualifications

Bachelor's degree in healthcare, public health, social sciences, or a related fieldLCSWLMFTLMHCPhD

About Vibrant Emotional Health

vibrant.org

Headquarters

New York, New York, United States

Company Size

201-500 employees

Founded

1969

View Profile

Vibrant Emotional Health provides mental health and emotional support services across the United States, including crisis resources such as the 988 Suicide & Crisis Lifeline and the Disaster Distress Helpline. Through technology-enabled services and community wellness programs, it connects individuals and families with care and leads advocacy and education to drive systemic improvements in mental health.